Returns and Exchanges Policy

At Ombrixa (www.ombrixa.co), we are committed to providing high-quality products and excellent customer service. However, we understand that sometimes a product may not meet your expectations or may need to be exchanged. This Returns and Exchanges Policy explains the procedures we have put in place to facilitate returns and exchanges. If you have any questions or would like to make a return, please contact us via our support email address bouajajilyase@gmail.com

1. General Returns and Exchanges

If you are not completely satisfied with your purchase, you have 30 days from the date of receipt of your order to request a return or exchange. After this period, we will unfortunately not be able to accept your request.

Items returned or exchanged must be in their original condition, unworn, unwashed, and with all original tags attached.

2. Returns and Exchanges Procedure

To initiate a return or exchange, please follow these steps:

• Contact us by email at bouajajilyase@gmail.com specifying your order number, the item(s) you wish to return or exchange, and the reason for your request.
• Our customer service team will review your request and provide return instructions, including the return address.
• Carefully package the item, including proof of purchase or order number.
• Ship the item to the address we provide. Return shipping costs are the responsibility of the customer, except in cases of defective products or errors on our part.

Once we receive the returned item, we will inspect its condition. If it meets our policy requirements, we will issue a refund or exchange.

3. Refunds

Refunds will be processed within 2 days of receiving the returned item. Refunds will be issued to the original payment method.

Original shipping fees are non-refundable, except in cases of defective products or fulfillment errors.

4. Defective Products or Order Errors

If you receive a defective product or if we made an error in your order, please contact us immediately at suppot bouajajilyase@gmail.com We will cover return shipping costs and arrange a replacement or refund.

5. Contact Us

If you have any questions about this policy, please contact us at bouajajilyase@gmail.com

At Ombrixa (www.ombrixa.co), we strive to ensure your satisfaction at every stage of your shopping experience.